FAQ's

Frequently Asked Questions (FAQs)

1. What types of products do you sell?

We specialize in home security electronics, including doorbells, door sensors, security alarms, and security cameras designed to keep your home or business safe.

2. Where do you ship?

We currently ship to the United States, Canada, and select international locations. Shipping availability and rates are calculated at checkout based on your location.

3. How long does shipping take?

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days
  Processing time is usually 1–3 business days before shipping.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $50.

5. Will I receive tracking information?

Absolutely. Once your order ships, we’ll send a tracking link via email so you can monitor delivery in real time.

6. Can I return or exchange a product?

Yes. If you're not satisfied with your purchase, you can return it within 30 days of delivery. Please visit our Return Policy page or contact us at support@shineelectronic.com for assistance.

7. Are your products easy to install?

Yes! Most of our products come with user-friendly installation guides, and many are DIY-friendly with no professional setup required.

8. Do your security products work with smart home systems?

Many of our devices are compatible with popular smart home systems like Alexa, Google Home, and others. Product descriptions include compatibility info.

9. What should I do if my item arrives damaged or defective?

Please contact us immediately at support@shineelectronic.com with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.

10. How can I contact customer support?

You can reach us anytime via email at support@shineelectronic.com. We usually respond within 24 hours on business days.